Shipping Policy
All my caps are shipped free of charge across the US, with no minimum order value.
Here's what you can expect in terms of delivery times.
Once I receive your order, I need 1 to 3 business days to process it. This includes carefully packaging your order and doing a quality check to make sure everything is free of defects.
- Orders placed during the week are typically processed within 1 business day.
- Orders placed Friday evening or over the weekend may take a little longer.
Your order ships as soon as it's processed, with an average delivery time of 6-10 business days.
I try to keep the ordering and delivery process as simple as possible. If you have any questions, feel free to reach out to me directly.
FAQ
What are the shipping costs?
I offer free shipping across the US on every order, with no minimum order value required.
Can I return or exange my order?
Yes. Every cap is covered by my 100-Day Fit Guarantee. If it doesn't sit right, get in touch and we'll arrange a return or exchange.
How do I find the right size?
Many of my caps are also designed with adjustable straps or stretch bands for a secure and comfortable fit.
I recommend checking the size chart on each product page.
How are your caps made?
I make my caps in small batches, with a strong focus on craftsmanship rather than mass production.
My collection is made using carefully selected materials such as cotton blends, denim, and genuine leather, chosen for their comfort, durability, and timeless character.
How should I care for my caps?
To keep your cap looking its best, I recommend spot cleaning with a damp cloth and mild soap. I don't recommend putting it in the washing machine, as that can affect the shape and structure of the cap.
How can I get in contact?
If you need help, you can email me at ray@rays-caps.com, and I aim to respond within 24 hours.