Returns and Refunds

At Ray's Caps, I take pride in the craftsmanship and care that goes into every cap. If you're not fully happy with your order, I'm here to help and make it right. Every return is handled personally.

How to Return Your Order

You have 14 days from receiving your order to request a return. I've kept the return window short to reflect the closing sale, and I appreciate your understanding as I handle each return myself during this final chapter.

To be eligible for return, your cap must be unused, in its original condition, and preferably in the original packaging.

Here's how to start a return:

  1. Email me at ray@rays-caps.com with your order number and a brief reason for the return.
  2. Wait for my confirmation. I'll share the return address with you.
  3. Securely package the cap, ideally in its original box.
  4. Ship the cap to the return address I've provided.
  5. Send me the tracking number so I can follow your return.

Return Shipping Costs

If the return is because of a change of mind or wrong size, you cover the return shipping costs. The exact amount depends on the carrier you choose.

If the return is because of damage, a defect, or an incorrect item, I cover the shipping costs. I'll provide a prepaid return label where possible.

Refunds

Once I've received and inspected your return, I'll send you a confirmation email. If the return is approved, I'll refund you to your original payment method.

Refunds are typically issued within 7-10 business days after approval. If you haven't seen your refund appear after that, please check with your payment provider first. Some banks take extra time to release the funds. If it's still not showing up, just email me at ray@rays-caps.com and I'll help you sort it out.

Cancellations

Plans can change, and I understand.

You can cancel your order within 1 hour of placing it for a full refund. Just send a quick email to ray@rays-caps.com with your order number and "Cancellation" in the subject line.

After 1 hour, your order may already be in fulfillment and I won't be able to cancel it. If that's the case, you can still return it once it arrives.

Damaged or Incorrect Items

If your cap arrives damaged or it's not the one you ordered, I'm sorry. Email me at ray@rays-caps.com within 14 days of receiving your order. Please include clear photos of the item on a flat surface, with any labels visible.

I'll make it right, either with a replacement or a full refund.

Gift Orders

If your order was marked as a gift at checkout and shipped directly to you, I'm happy to offer a gift credit for the value of the returned item. Once the return is received and approved, I'll issue the credit to you.

Missing Packages

If your cap hasn't arrived or has gone missing in transit, please email me at ray@rays-caps.com. I'll look into it for you. In most cases, I'll send out a new cap before applying any refund, because I want you to receive what you ordered.

A Final Note from Ray

As the workshop nears its closing, every order and every return is personal to me. Thank you for your support, your patience, and your kindness.

If you need anything, I'm always just an email away: ray@rays-caps.com