Contact
If you have any questions or simply wish to reach out, I would be glad to hear from you. You can contact me at ray@rays-caps.com. I will always do my best to help in any way I can.
Contact form
FAQ
About Ray's Caps
Why are you closing the workshop?
After 35 years at the bench, I've decided to close Ray's Caps for good.
There used to be small shops like mine in every town. A man who made things with his hands, who knew his customers by name. There aren't many of us left. The big names took over, costs kept climbing, and one by one the small shops closed. After all this time, I can't keep fighting it.
There's no one to pass this on to either. Not many are learning to make caps the old way anymore. When I lock the workshop for the last time, this way of working closes with it.
These last caps are my chance to leave something behind for anyone who still believes quality like this is worth holding onto.
Will I still get my cap if the workshop closes?
Yes, absolutely. Every order placed before the workshop closes will be packed and shipped, no exceptions. You'll receive a tracking number by email as soon as your cap is on its way.
If you have any questions about your order after the doors close, you can still reach me at ray@rays-caps.com. I'll be answering emails for as long as it takes to take care of every last customer.
Shipping & Tracking
How long does delivery take?
Please allow 6-10 business days for your order to arrive.
It's been busy in the workshop with the closing sale, so shipping is a little slower than usual. Every cap still gets the same care it always has, it just takes a bit more time to get out the door.
Once your order ships, you'll receive a tracking number by email so you can follow it home.
Which carrier do you ship with?
Orders are shipped through my trusted logistics partners and handled by USPS for delivery within the U.S.
How can I track my order?
Once your cap ships, you'll receive a tracking number by email. You can click the link in that email to follow your package along the way.
You can also visit my Order Tracking page anytime and enter your order number to check the latest status.
My package is delayed or lost, what now?
If your tracking shows no movement for a few days, don't worry. Sometimes packages sit for a bit between scans, especially with how busy things are right now.
If it's been longer than 10 business days since your order shipped and your tracking still hasn't updated, email me at ray@rays-caps.com with your order number and I'll look into it for you.
In the rare case a package is truly lost, I'll make it right.
Returns
What is your return policy?
I want you to be happy with your cap. If something isn't right, just email me at ray@rays-caps.com within 14 days of delivery and I'll make it right. No questions, no hassle.
That's my promise.
Can I still return my cap after the workshop closes?
Yes, absolutely. The 14-day return window still applies even after the workshop has closed. Just email me at ray@rays-caps.com and I'll take care of it.
I'll be answering emails for as long as it takes to look after every last customer.
Ordering
What payment methods do you accept?
You can pay safely and easily. I accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order after placing it?
You can cancel your order within 1 hour of placing it for a full refund. Just email me at ray@rays-caps.com with your order number and "Cancellation" in the subject line.
After 1 hour, your order may already be in fulfillment and I can't cancel it. If that's the case, you can still return it within 14 days of delivery for a full refund.
For order changes (like a different size or color), email me as soon as possible at ray@rays-caps.com and I'll do my best to help. If your order hasn't shipped yet, I can usually make changes happen.
Can I add something to my existing order?
Unfortunately I can't add items to an order once it's placed. The best way is to put together a new order with the items you'd like to add.
If you've just placed both orders and neither has shipped yet, email me at ray@rays-caps.com and I may be able to combine them for you. No promises, but I'll try.
What is the status of my order?
After placing your order, you'll receive a confirmation email right away. Once your cap ships, you'll receive a second email with a tracking number so you can follow it home.
If you haven't received either email within 24 hours, check your spam folder first. If you still can't find it, email me at ray@rays-caps.com with your order details and I'll look into it.
Product & Sizing
How do I measure my cap size?
All my caps come in sizes ranging from 21.5 to 23.5 inches, with an adjustable strap at the back for a secure fit.
To measure your head, here's a simple tip: take a piece of string or a shoelace and wrap it around your head, just above your ears and across the middle of your forehead, where a cap would naturally sit. Mark the spot where the string meets, then lay it flat against a ruler or measuring tape to see your size.
Are your caps for men and women?
I make these caps with men in mind, but anyone is welcome to wear them. They're designed to fit a wide range of head sizes thanks to the adjustable strap, so they work well for women too. Plenty of folks buy them as gifts for husbands, fathers, or brothers, and just as many wear them themselves.
How do I care for my cap?
A well-made cap doesn't need much. A few simple things to keep it looking good for years:
- Brush off dust gently with a soft brush
- Spot clean only, never put it in the washing machine
- If it gets wet, let it dry naturally away from direct heat or sunlight
- Store it on a flat surface or hat rack to keep its shape
Treat it well and it'll last you a long time.